We want you to love your new Verden products as much as we do! If you are a consumer as defined in § 13 German Civil Code, you have a right of withdrawal. If for any reason you are not happy with your order for any reason, you may return it to us for a refund within 14 days of receiving your product in writing (letter or email) without giving any reasons.
Products must be unused and in the original condition they were received with all tags attached and in their original packaging such as boxes and dustbags. Incomplete, damaged, worn or altered items cannot be accepted.
Your notice about your return and the return of goods should be made to the following address:
Verden Studios GmbH
Complete and return this form only if you wish to withdraw from the contract to VERDEN Studios GmbH, Pfälzer-Wald-Straße 65, 81539 München, Germany, E-Mail: firstname.lastname@example.org
I hereby withdraw from our contract of sale of the following goods:
— Ordered on (*) /received on (*)
— Name of consumer:
— Address of consumer
— Signature of the consumer (only in case paper-based version is used)
(*) Delete as appropriate
End of the withdrawal instructions
We offer FREE shipping for all returns shipped from Germany. Please get in touch with us at email@example.com. We'll send you a shipping label right away! Return shipping and any associated costs from outside Germany must be covered by the customer.
If the products arrive in the original condition, we start the reimbursement process immediately upon receiving your return parcel. It takes 1 - 2 days to transfer the refund to your payment account. Your bank or credit card company may require additional time to process your refund. You will be notified via email when we’ve processed the returned products and you will receive your refund via the same method that you used to pay for the products.